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# Refund Policy
Last Updated: October 30, 2025
## Overview
At AeonVox, we stand behind the quality of our software products and
development services. This policy outlines terms and conditions for
refunds and cancellations.
development services. This policy outlines terms and conditions for
refunds and cancellations.
## 1. Software Products (SaaS & Downloads)
30-Day Money-Back Guarantee
✓ Full refund within 30 days of purchase
✓ No questions asked
✓ Contact: support [at] aeonvox.com with order number
Refund Processing: 5-7 business days to original payment method
Exclusions:
✗ Purchases made more than 30 days ago
✗ Third-party marketplace purchases
✗ Items marked "non-refundable" at purchase
✓ Full refund within 30 days of purchase
✓ No questions asked
✓ Contact: support [at] aeonvox.com with order number
Refund Processing: 5-7 business days to original payment method
Exclusions:
✗ Purchases made more than 30 days ago
✗ Third-party marketplace purchases
✗ Items marked "non-refundable" at purchase
## 2. Subscription Services
Monthly Subscriptions:
• Cancel anytime from account dashboard
• No cancellation fees
• Prorated refund if canceled within first 7 days of billing cycle
• After 7 days: No refund, but access continues until end of period
Annual Subscriptions:
• Prorated refund if canceled within 30 days of purchase/renewal
• After 30 days: No refund, but service continues until end
• Can choose not to renew anytime before renewal date
Free Trials:
• Cancel anytime during trial period
• No charge if canceled before trial ends
• Standard refund policies apply after trial converts
• Cancel anytime from account dashboard
• No cancellation fees
• Prorated refund if canceled within first 7 days of billing cycle
• After 7 days: No refund, but access continues until end of period
Annual Subscriptions:
• Prorated refund if canceled within 30 days of purchase/renewal
• After 30 days: No refund, but service continues until end
• Can choose not to renew anytime before renewal date
Free Trials:
• Cancel anytime during trial period
• No charge if canceled before trial ends
• Standard refund policies apply after trial converts
## 3. Custom Development Services
Project Deposits (50% upfront):
✓ Refundable if work hasn't commenced (within 7 days)
◐ Partially refundable if < 25% of project timeline
✗ Non-refundable once > 25% of project timeline
Milestone-Based Projects:
• Each milestone payment due upon completion and approval
• Milestone payments non-refundable once deliverable approved
• Rejected milestones: We address concerns at no additional charge
• Project cancellation: 14 days written notice required
Hourly or Retainer Services:
• Billed based on actual hours worked
• Can cancel with 7 days written notice
• Responsible for payment of all hours worked until cancellation
• Unused retainer hours may be refunded (if canceled within first month)
✓ Refundable if work hasn't commenced (within 7 days)
◐ Partially refundable if < 25% of project timeline
✗ Non-refundable once > 25% of project timeline
Milestone-Based Projects:
• Each milestone payment due upon completion and approval
• Milestone payments non-refundable once deliverable approved
• Rejected milestones: We address concerns at no additional charge
• Project cancellation: 14 days written notice required
Hourly or Retainer Services:
• Billed based on actual hours worked
• Can cancel with 7 days written notice
• Responsible for payment of all hours worked until cancellation
• Unused retainer hours may be refunded (if canceled within first month)
## 4. Technical Issues & Service Interruptions
If you experience technical issues or service interruptions:
1. Contact support immediately: support [at] aeonvox.com
2. We will work to resolve the issue promptly
3. If unresolved: May be eligible for prorated refund
4. Service credits may be offered for extended outages
1. Contact support immediately: support [at] aeonvox.com
2. We will work to resolve the issue promptly
3. If unresolved: May be eligible for prorated refund
4. Service credits may be offered for extended outages
## 5. Chargebacks & Disputes
Please contact us directly before initiating a chargeback.
Chargebacks can result in:
✗ Immediate suspension of service
✗ Termination of your account
✗ Additional processing fees
Chargebacks can result in:
✗ Immediate suspension of service
✗ Termination of your account
✗ Additional processing fees
## 6. How to Request a Refund
Step 1: Email support [at] aeonvox.com with subject "Refund Request"
Step 2: Include order number, purchase date, and associated email
Step 3: Reason (optional but appreciated for feedback)
Step 4: We review and respond within 2-3 business days
Step 5: If approved, refund processed within 5-7 business days
Step 2: Include order number, purchase date, and associated email
Step 3: Reason (optional but appreciated for feedback)
Step 4: We review and respond within 2-3 business days
Step 5: If approved, refund processed within 5-7 business days
## 7. Refund Method
Refunds issued to original payment method:
• Credit/Debit Cards: 5-10 business days (varies by issuer)
• PayPal: 2-3 business days
• Other Methods: Processing times vary by provider
• Credit/Debit Cards: 5-10 business days (varies by issuer)
• PayPal: 2-3 business days
• Other Methods: Processing times vary by provider
## 8. Currency & Exchange Rates
All refunds processed in US Dollars (USD). If original purchase was
in a different currency, refunded amount may differ due to exchange
rate fluctuations. We are not responsible for exchange rate differences.
in a different currency, refunded amount may differ due to exchange
rate fluctuations. We are not responsible for exchange rate differences.
## 9. Promotions & Discounts
• Refunds are for the amount actually paid, not original price
• Promotional codes cannot be reused after refund
• Some offers may be marked non-refundable at purchase time
• Promotional codes cannot be reused after refund
• Some offers may be marked non-refundable at purchase time
## 10. Contact Information
AeonVox
10684 N 6250 W
Highland, UT 84003
United States
Email: support [at] aeonvox.com
Response Time: Within 24-48 business hours
10684 N 6250 W
Highland, UT 84003
United States
Email: support [at] aeonvox.com
Response Time: Within 24-48 business hours
// We value your satisfaction and will work to resolve any issues.